Star Service Cashier

Company: Disability Solutions
Location: Orlando
Posted on: February 16, 2025

Job Description:

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.About Loews Portofino Bay HotelJoin the team at this Italian-inspired hotel that is a re-creation of the seaside village of Portofino, Italy. PurposeThis position is responsible for sales activities associated with the Room Service operation to include; assisting guest in the selection of menu items; upselling food, beverages, after dinner beverages and desserts; taking and processing orders; maintaining records.Essential Functions and Responsibilities
  • Maintains Room Service tracking and control records and files
  • Stays informed of status of menu item availability
  • Assists guests with selection of food, beverage, wine, dessert and specialty items
  • Makes knowledgeable recommendations regarding selection of food, beverages, wines desserts and after dinner beverages to ensure guest satisfaction, while attempting to produce maximum revenue form sale
  • Takes and processes room service orders in a timely manner according to Loews standards
  • Completes Room Service paperwork to ensure proper billing of all charges to appropriate guest account
  • Responds to complaints regarding room service orders in appropriate manner according to Loews standards
  • Posts Amenity charges to guest accounts
  • Distribute amenities to server by confirming guest room number of guest
  • Dispatch bussers/ server to handle guest requests
  • Call back guest to confirm guest satisfaction with food quality and service
  • Other duties as assignedSupportive Functions and Responsibilities
    • Promotes and applies teamwork skill at all times
    • Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance
    • Is polite, friendly, and helpful to all guests, management and fellow employees
    • Attends all appropriate hotel meetings and training sessions
    • Maintains cleanliness and excellent condition of equipment and work area
    • Executes emergency procedures in accordance with hotel standards
    • Complies with required safety regulations and procedures
    • Complies with hotel standards, policies and rules
    • Recycles whenever possible
    • Remains current with hotel information and changes
    • Complies with hotel uniform and grooming standardsQualifications
      • Knowledge of food and beverage terminology, ability to learn upselling and order taking procedures
      • Exceptional guest service and telephone skills
      • Computer skills, ability to operate basic office equipment
      • Effective organizational and communications skills
      • Ability to work flexible schedule to include weekends and holidaysEducation:
        • High School Diploma or equivalent

Keywords: Disability Solutions, Orlando , Star Service Cashier, Hospitality & Tourism , Orlando, Florida