Divisional Chief Information Officer

Company: AdventHealth
Location: Orlando
Posted on: February 21, 2025

Job Description:

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.GENERAL SUMMARY:The Vice President and Divisional Chief Information Officer (DCIO) for IT Operations reports directly to the Senior Vice President of Operations and Service Management for AdventHealth IT. This leadership role oversees the strategy execution and service delivery functions of AdventHealth IT (AIT) for the Florida Division and AdventHealth University, managing multiple RCIOs and their teams within an integrated IT organization. The position focuses on three core areas: IT strategy execution, product and project delivery, and IT support and field operations.As the senior IT executive sponsor for the Florida Division and AdventHealth University, the Vice President and Divisional CIO plays a critical role in driving major business and IT transformation initiatives within the market. This role collaborates closely with the IT executive product teams, regional CMIOs and facility executive leadership teams, representing diverse departments and services across AdventHealth regions and the broader enterprise.The Vice President and Divisional CIO is responsible for creating and directing the development of short- and long-term information system plans that align with AdventHealth's divisional and corporate strategies. The position ensures IT initiatives support the goals and objectives of AdventHealth hospitals and business entities. Additionally, the role emphasizes alignment with market and hospital strategies while ensuring strong clinical, ancillary and business executive engagement to maximize IT impact.PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

• Strategic IT Leadership:
• Develop and implement comprehensive strategies for delivering IT services across markets, ensuring alignment with organizational objectives and advancing the overall mission of AdventHealth.
• Develop and manage annual operating plans aimed at improving all areas of responsibility. This includes identifying key performance indicators, setting measurable goals, and implementing initiatives that drive operational excellence and continuous improvement across the organization.
• Assess and address the strategic IT implications of corporate strategies and change initiatives, leveraging insights into business trends and technology developments.
• Design and implement consistent IT service experiences in all supported markets aligned to AdventHealth service standards and AIT's Guiding Principles.
• Lead regional CIOs in the delivery of consistent and customer-centric planning, delivery and support services across all facilities served.
• Partner with IT product executives, university leadership, market leadership, regional CMIOs and regional CIOs in the formulation and thoughtful execution of annual and ongoing planning cycles. This includes facilitation of the market request intake processes, and the alignment of market needs with established governance channels and the AIT Strategic Plan.
• Serve as the executive IT liaison between AIT executive stakeholders and markets in matters related to planning, delivery, and field support.
• Ensure the delivery of new technologies or services in the market is well communicated and coordinated with the broader resourcing constraints and market impacts that exist.
• Produce an annual plan for each market in the context of AdventHealth's company-wide technology plans.
• Distribute monthly market IT service performance status to identified stakeholders and implement service improvement plans based on service performance opportunities.
• Lead and take part in the development and implementation of mechanisms across AdventHealth IT to ensure that high quality services are received by satisfied customers at an effective cost.
• Responsible for assuring the end-to-end delivery of market-facing technology support services determining proper staffing levels and management relationships with other partners responsible for services.
• Identify opportunities to enhance IT service performance. This may include opportunities that involve new technologies, require significant organization or process redesign, require changes in IT strategy, or cross lines of business, customers, functions, or geographies.
• Development of effective networks of internal and external customers, suppliers, the technical community, vendors, and consultants.
• Proactively enhance AdventHealth's brand influence and thought leadership by actively participating in industry events and national conferences.Budget Management: Develop annual capital and operating budget for areas of responsibility. Oversee capital and operational budgets for IT operations, building for scale, balancing cost-effectiveness with innovation and reliability.Ensures on-budget performance of information systems operations and projects in compliance with regulatory requirements and corporate policies.Service Level Agreements (SLAs): Define, monitor, and enforce SLAs to ensure IT services meet the needs of clinical and operational stakeholders.Automation and Innovation: Drive automation initiatives to streamline IT operations and enhance service efficiency, such as self-service and proactive issue resolution.Performance Management: Identify and measure service performance metrics to determine areas for improvement. Leverage metrics and analytics to monitor performance and implement enhancement strategies. Utilize industry benchmarks to ensure all areas of responsibility meet or exceed established standards.Customer-Centric Culture: Foster a culture focused on customer satisfaction, enhancing user experiences through improved service delivery mechanisms. Drive initiatives to enhance customer satisfaction by creating self-service solutions, feedback mechanisms, and proactive issue resolution strategies.Workforce Development: Build and lead a high-performing IT operations and service management leadership team, promoting a culture of accountability, innovation, and excellence.Continuous Improvement: Establish a continuous improvement culture, leveraging performance metrics, stakeholder feedback, and industry trends to optimize IT services.Regulatory Compliance: Ensure IT operations and service management practices meet healthcare regulatory requirements, including HIPAA and other standards.Governance: Proactively engage in and lead designated governance bodies to ensure alignment with organizational goals and objectives. Contribute to decision-making processes, collaborate effectively, and actively participate in discussions.Talent Acquisition and Retention: Attract, develop, and retain highly skilled IT professionals capable of designing, implementing, and supporting advanced healthcare information systems and technologies.KNOWLEDGE AND SKILLS REQUIRED:
• Healthcare Information Technology, understanding of acute /ambulatory care workflow and a knowledge of new/revised care delivery models.
• Proven executive leadership in IT operations, service management, and field support within a healthcare or similar complex environment.
• Strong financial acumen, with experience managing large-scale IT budgets.
• Exceptional interpersonal and stakeholder management skills, with a focus on collaboration and customer satisfaction.
• Demonstrated ability to drive large-scale operational transformations and lead high-performing teams.KNOWLEDGE AND SKILLS PREFERRED:
• Understanding of acute care workflow and a knowledge of new/revised care delivery models - including, but not limited to, Accountable Care Organizations and Bundled Payment models.
• General understanding Data Security frameworks including but not limited to, HITECH and HITRUST.EDUCATION AND EXPERIENCE REQUIRED:
• Bachelor Degree is required; advanced degree is preferred.
• A minimum of 15 years of experience in progressively responsible Information Technology management positions with 10 Years in a IT leadership role in healthcare.
• Experience in a multi-layered, matrixed environment.
• Demonstrated large project implementation and governance experience.
• Previous experience managing a large budget.
• Previous experience managing a staff of IT professionals.
• Strong communication skills-verbal and written.
• Relationship management capabilities.
• Technical strategic thinking/planning and vision setting.
• Results oriented management style.
• Ability to effectively lead and communicate IT Strategies and programs with Senior Leadership.
• Experience in a leadership role defining policies and procedures in a complex organizational environment.EDUCATION AND EXPERIENCE PREFERRED:
• Master's Degree in Healthcare, Business or Information Technology.
• Professional memberships such as HIMSS or CHIME.LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:
• CHCIO (Certified Healthcare CIO Certification).
• Certified Professional in Healthcare Information Management and Systems.
• Diplomat status of American College of Healthcare Executives (ACHE).REQUIRED COMPETENCIES:
• Be a compelling and inspirational leader.
• Create shared ownership for the long-term vision of the department that rolls up into the system's strategic plan.
• Be able to work effectively in a consensus-style operation that expects and promotes teamwork, creativity, innovation and independent problem-solving.
• Be able to work with ambiguity.
• Bring proven abilities to create alignment among multiple entities throughout the system.
• Bring a proven capacity to manage through complexity and provide a coherent planning process that will inspire confidence across the organization.
• Bring a commitment to leveraging data to accomplish the organization's goals and objectives.
• Have strong influencing skills, driven by the capacity to listen, synthesize views, and promote consensus in a highly complex organization.
• Have demonstrated the ability to attract, support and develop talent.This position description reflects the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. The responsibilities listed may be subject to change at any time and individuals may be asked to perform duties outside of their regular responsibilities to support the ongoing operations of AdventHealth and its facilities.This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.Category: ExecutiveOrganization: AdventHealth ExecutivesSchedule: Full-timeShift: 1 - DayWe are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
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Keywords: AdventHealth, Orlando , Divisional Chief Information Officer, Executive , Orlando, Florida