Assistant Front Office Manager (Start Date No Earlier Than December 9, 2024)

Company: Disability Solutions
Location: Orlando
Posted on: October 24, 2024

Job Description:

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.Position Start Date No Earlier Than December 9, 2024Responsible for the management of the front office during assigned shift, to include: staffing, training, scheduling team members, planning and coordinating all Front Office activities to ensure efficient operation of the department. Delivering an exceptional guest experience.Qualifications:
  • Minimum two years hotel operations experience, preferably in front office operations.
  • Proficient knowledge of all hotel departments, front office operations, guest service standards, and hospitality industry practices.
  • Relevant coursework or certifications in management, hospitality, or customer service are beneficial.
  • Proven ability to train and coach team members to achieve excellence.
  • Excellent communication and interpersonal skills.
  • Ability to handle stressful situations and resolve conflicts effectively.
  • Effective problem-solving skills and a proactive mindset.
  • Proficient in using hotel management software and Microsoft Office Suite.
  • Strong organizational and multitasking skills.
  • Excellent guest service skills.
  • Ability to work flexible schedule to include weekends and holidays.Key Responsibilities:
    • Responsible for supervising and leading the front office team, ensuring that staff are properly trained, motivated, and performing their duties to deliver exceptional guest experience.
    • Review payroll, manage schedules, maintain labor costs, and adapt operations based on guest needs and trends.
    • Foster a positive work environment, encouraging team work and professional growth.
    • Manage the guest experience from arrival to departure; including guest check-in, reception, registration, rooming, and account settlement.
    • Supports the front office team in resolving escalated guest issues.
    • Monitor cashier accuracy, manage financial data, and adhere to credit policies.
    • Troubleshoot systems related to key encoding, call accounting, in-room movies, video checkout, and PMS interface.
    • Supports the Rooms Controller position to ensure pre-blocking for VIPs, coordinate group check-ins, and ensure effective communication with Concierge.
    • Coordinate hotel participation in marketing programs and ensure provision of appropriate information to package guests.
    • Ensures that guest areas are maintained and meet service standards.
    • Develops and distributes key performance metrics for the Front Office including occupancy status and hourly house counts.
    • Ensures effective and efficient interdepartmental communication.
    • Develop and update front office procedures and programs.
    • Perform other duties as assigned.

Keywords: Disability Solutions, Orlando , Assistant Front Office Manager (Start Date No Earlier Than December 9, 2024), Executive , Orlando, Florida