Assistant Front Office Manager (Start Date No Earlier Than December 9, 2024)
Company: Disability Solutions
Location: Orlando
Posted on: October 24, 2024
Job Description:
At Loews Hotels at Universal Orlando, our team members get to
make a difference and have fun every day. Our world-class team
brings to life the incredible, award-winning hotels located at
Universal Orlando Resort.Named one of Central Florida's Top
Workplaces and one of America's Best-in-State Employers by Forbes,
we are committed to our "power of we" culture.Are you looking for a
place where you can bring your authentic self to work every day and
be able to connect, engage and delight?
- We offer excellent benefits and perks including one free meal
per shift and free theme park access.
- We have a dynamic culture that makes every day interesting,
challenging, fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for
all team members to reach their potential.
- We invest in training and development opportunities for all
team members.
- We promote social responsibility by being a good neighbor in
the community.
- We care for you, just as we care for others.Position Start Date
No Earlier Than December 9, 2024Responsible for the management of
the front office during assigned shift, to include: staffing,
training, scheduling team members, planning and coordinating all
Front Office activities to ensure efficient operation of the
department. Delivering an exceptional guest
experience.Qualifications:
- Minimum two years hotel operations experience, preferably in
front office operations.
- Proficient knowledge of all hotel departments, front office
operations, guest service standards, and hospitality industry
practices.
- Relevant coursework or certifications in management,
hospitality, or customer service are beneficial.
- Proven ability to train and coach team members to achieve
excellence.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations and resolve conflicts
effectively.
- Effective problem-solving skills and a proactive mindset.
- Proficient in using hotel management software and Microsoft
Office Suite.
- Strong organizational and multitasking skills.
- Excellent guest service skills.
- Ability to work flexible schedule to include weekends and
holidays.Key Responsibilities:
- Responsible for supervising and leading the front office team,
ensuring that staff are properly trained, motivated, and performing
their duties to deliver exceptional guest experience.
- Review payroll, manage schedules, maintain labor costs, and
adapt operations based on guest needs and trends.
- Foster a positive work environment, encouraging team work and
professional growth.
- Manage the guest experience from arrival to departure;
including guest check-in, reception, registration, rooming, and
account settlement.
- Supports the front office team in resolving escalated guest
issues.
- Monitor cashier accuracy, manage financial data, and adhere to
credit policies.
- Troubleshoot systems related to key encoding, call accounting,
in-room movies, video checkout, and PMS interface.
- Supports the Rooms Controller position to ensure pre-blocking
for VIPs, coordinate group check-ins, and ensure effective
communication with Concierge.
- Coordinate hotel participation in marketing programs and ensure
provision of appropriate information to package guests.
- Ensures that guest areas are maintained and meet service
standards.
- Develops and distributes key performance metrics for the Front
Office including occupancy status and hourly house counts.
- Ensures effective and efficient interdepartmental
communication.
- Develop and update front office procedures and programs.
- Perform other duties as assigned.
Keywords: Disability Solutions, Orlando , Assistant Front Office Manager (Start Date No Earlier Than December 9, 2024), Executive , Orlando, Florida
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